Support
How do I restore purchases?
Tap “Restore Purchases” on the app’s subscription screen while signed in with the Apple Account you subscribed with. The same works on a new device or after reinstalling the app.
How do I cancel my subscription?
Go to Settings > [your name] > Subscriptions > Onfeel on your iPhone or iPad. “Manage Subscription” on the app’s subscription screen opens the same page.
After cancelling, benefits continue until the end of the period you paid for. Deleting the app alone does not cancel a subscription.
How do I get a refund?
Apple processes App Store payments, so refunds are requested from Apple at reportaproblem.apple.com.
Where are my files stored?
On your device. If you turn on “Sync with iCloud” in Settings, notes move to the Onfeel folder in your own iCloud Drive and continue on other devices signed in to the same Apple Account. Original scans kept for re-correction are large, so they are not synced; the rendered PDFs are.
Your notes and scans are never stored on the Onfeel server.
How do I export a PDF?
Open a document and choose “Export as PDF” from the ••• menu or the document title menu at the top. Onfeel creates a PDF with your handwriting and paper combined.
What happens to my notes when a subscription ends?
They stay. Notes made with a subscription pack’s templates and stickers you placed remain visible. Only new uses and new downloads of subscription packs pause, and they resume when you subscribe again.
I can’t see the market list.
The market list is fetched when you are online. Free templates included in the app and packs you have already downloaded work offline.
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